Privacy Policy

Synopra LLC ("Synopra," "we," "us," or "our") operates the website synopra.com. This Privacy Policy describes what information we collect, how we use it, and the choices available to you.

Information we collect

We collect information you voluntarily provide, either through our contact form (your name, work email address, role and institution, and message content) or through the AI chatbot available on our website, if you choose to use it (see "AI Chatbot" below). Outside of these two features, we do not collect information automatically through cookies, analytics trackers, or advertising pixels, and the rest of our site does not use tracking cookies.

How we use your information

We use the information you submit through our contact form solely to respond to your inquiry, schedule a conversation, or provide information about our services. We do not use your information for marketing campaigns, email sequences, or automated outreach. We do not sell, rent, or trade your personal information to third parties.

AI Chatbot

Our website includes an AI chatbot powered by Botpress. If you choose to interact with the chatbot, Botpress collects and processes the content of your conversation, along with technical data such as your IP address, device and browser information, and approximate location (country, state, city). This data is used solely to provide the chatbot to you; we do not use chatbot conversation content for advertising, profiling, or marketing purposes.

To generate responses, Botpress relies on subprocessors that may include cloud hosting (Amazon Web Services) and AI model providers (such as OpenAI and Microsoft Azure). Botpress retains conversation and message data for 90 days and technical logs for 30 days, after which it is deleted; some data can be deleted sooner on request. For Botpress's complete list of subprocessors and its own data handling practices, see Botpress's Privacy Policy.

Please do not share confidential, regulated, or otherwise sensitive information in the chatbot.

Third-party services

To deliver your contact form submission, we use Brevo (formerly Sendinblue) as a transactional email relay. Brevo processes your name and email address solely to transmit your message to us. Our site is hosted on Netlify, which may process server logs containing IP addresses and request metadata as part of standard hosting operations. We use Google Fonts to serve typefaces, which involves your browser making requests to Google's servers. Our AI chatbot is provided by Botpress; see "AI Chatbot" above for details. No other third-party services receive your data.

Data retention

We retain contact form submissions in our email inbox for as long as necessary to respond to your inquiry and maintain a record of the business relationship. Chatbot conversation data is retained by Botpress according to its own retention schedule (see "AI Chatbot" above). You may request deletion of your information, including chatbot conversation data, at any time by contacting us.

Your rights under California law (CCPA/CPRA)

If you are a California resident, you have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale or sharing of your personal information (we do not sell or share personal information); and not be discriminated against for exercising your privacy rights. These rights apply to all personal data we collect, including through the contact form and the AI chatbot. Synopra, not Botpress, is your point of contact for exercising these rights with respect to the chatbot; we will coordinate directly with Botpress on your behalf where needed. To exercise any of these rights, contact us using the information below.

Security

We take reasonable measures to protect the information you provide. Form submissions are transmitted over HTTPS encryption. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, including requests related to the AI chatbot, contact us at contact@synopra.com or by mail at: Synopra LLC, 501 Broadway # 713, Millbrae, CA 94030. You may also reach us through the contact form on our website.